Golden City Privacy Policy

1Introduction

Golden City A trusted online gaming platform for adult players in Bangladesh. We believe protecting the privacy of your personal information is one of our core responsibilities. This privacy policy clearly explains what information we collect, why we collect it, and how it is used and kept secure.

From the moment you register on our platform, through every game session and every transaction — Golden City handles your data with the utmost care. We never collect unnecessary information and never use your data without your consent.

This Privacy Policy is written in plain language so every player in Bangladesh can clearly understand their rights. If you have any questions, our support team is always ready to help.

2What information we collect

Golden City Only the information genuinely needed to provide our services is collected. We do not believe in gathering data unnecessarily.

3Purpose of data collection

Golden City- collects your information for specific, legitimate purposes only. We never use your data for anything unrelated to your experience.

• Account creation & management: Your name, mobile number, and password are required to set up and secure your account.
• Identity Verification (KYC): Member identity is verified in accordance with applicable Bangladesh regulations and to prevent fraud.
• Transaction Processing: Financial information is required to process deposits and withdrawals successfully.
• Customer support: Our support team may access your account information to resolve your issue quickly.
• Security & Fraud Prevention: Login history and device information are analyzed to detect suspicious activity.
• Responsible gaming: Your gaming activity is monitored, and you will be alerted if signs of problematic behavior are detected.
• Legal obligations: We are legally required to retain certain information in order to comply with applicable laws and regulations.

Your data will not be used beyond these purposes. If we ever need to use it for a new purpose in the future, you will be notified in advance.

4Data retention & security

Golden City-'s data protection system is built on industry-leading technology. We apply multi-layered security measures to keep your information safe.

• 256-bit SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
• Encrypted database: Stored data is held in encrypted databases to prevent unauthorized access.
• Firewall Protection: A robust firewall system protects our servers from external attacks.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Restricted Staff Access: Only authorized personnel can access your information, and all access is logged.

Your data is retained for a minimum of 5 years to meet legal requirements. However, specific non-essential data may be deleted earlier upon your request.

5Third parties & sharing

Golden City Your personal data is never sold to advertisers, marketing companies, or any third party. It may only be shared in the limited circumstances below:

• Payment Processors: Approved payment gateways such as Mobile Banking, Nagad, and Rocket — for transaction processing only.
• Law enforcement agencies: We are legally obligated to provide relevant information upon receipt of a valid court order or official government directive.
• Identity Verification Services: Limited information may be shared with approved verification services to complete the KYC process.
• Technology Partners: Hosting and security providers — bound by strict confidentiality agreements.

Golden City has individual agreements with each third party that require the protection of your data. No third party may use your information for their own purposes.

6Cookie Policy

Golden City-'s website uses cookies to enhance your experience. Cookies are small files stored in your browser that help the site recognize you.

• Essential Cookies: Login sessions and security verification — the site cannot function properly without these.
• Functional cookies: Used to remember your language preference and game settings.
• Analytics Cookies: To understand which parts of the site are most used — completely anonymously.

You can disable cookies through your browser settings, though some site features may not work as a result. We never use third-party tracking cookies.

7Your Rights

Golden City- As a member, you have specific rights over your personal data. We fully respect and uphold every one of those rights.

• Right to know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise any of these rights, contact our support team. We typically respond within 7 business days.

8Minor Protection

Golden City For individuals aged 18 and above only. We do not knowingly collect information from minors.

Age is verified during registration, and anyone under 18 is blocked from creating an account. If we become aware that a minor's information has been collected, it will be deleted immediately and the account will be closed.

9Policy Changes

Golden City This privacy policy may be updated as needed. When changes are made, a revised date will be posted on this page, and members will be notified directly of any significant updates.

Continued use of the platform after any update will be considered acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

10Contact

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please get in touch with us.

• Email: [email protected]
• Support: 24/7 support is available via live chat.
• Response Time: Typically within 7 business days.