Golden City Terms and Conditions

1General Terms and Conditions

Golden City is an online gaming platform operated for adult users in Bangladesh. These terms and conditions constitute a legal agreement between Golden City and its members. By using our website or any of our services, you agree to be bound by these terms.

These terms are written in plain language so that all players in Bangladesh can easily understand them. If you have any questions, please contact our support team — they are ready to assist you in English.

• These terms and conditions are subject to change at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Golden City is for users of legal age (18+) only.
• Only one account may be opened per device or household.

2Account Register

Golden CityTo open an account with us, you must provide accurate and truthful information. Accounts created with false details may be suspended at any time and any funds held may be forfeited.

Each member may only register one account. If multiple accounts are found under the same person, they will be flagged as duplicates and closed. You may be asked to provide your National ID or passport details for account verification.

• Provide your correct mobile number and name during registration.
• Keep your account password secure — do not share it with anyone.
• Sharing your account with anyone else is strictly prohibited.
• Please complete identity verification within 30 days of registration.

3Deposits & Payments

Golden CityWe accept Mobile Banking, Nagad, and Rocket for deposits. Before making a deposit, please ensure your mobile wallet is active and has sufficient balance.

The minimum deposit amount is BDT 500. Please provide the correct reference number when making a deposit — incorrect details may delay the process. Deposits are typically credited to your account within 5–15 minutes.

• Keep proof of your deposit (screenshot) for your records.
• Only deposit from a mobile banking account registered in your own name.
• Payments through third parties are not accepted.
• For any deposit issues, contact support directly.

4Withdrawal Policy

Your account must be fully verified before you can withdraw your winnings. Golden City Withdrawals are typically processed within 15 minutes to 24 hours. Funds will only be sent to a mobile wallet registered in your name.

To withdraw a bonus, you must meet the specified wagering requirements. If wagering is not completed, only your original deposit amount will be eligible for withdrawal.

• The minimum withdrawal amount is BDT 500.
• The maximum daily withdrawal limit is BDT 500,000.
• Golden City reserves the right to place a hold on withdrawals in cases of suspicious activity.
• A maximum of 5 withdrawal requests can be made from one account per day.

5Bonuses & Promotions

Golden CityAll bonus offers are subject to specific terms and conditions. Welcome bonuses, daily reload bonuses, and cashback offers each carry their own wagering requirements.

After claiming a bonus, a wagering requirement of typically 15–30x the bonus amount must be completed before withdrawal. Any unused bonus will be automatically cancelled upon expiry.

• Each member may claim a promotion once only.
• Attempting to claim bonuses using multiple accounts will result in all accounts being closed.
• Wagering requirements must be met before withdrawing any winnings earned with a bonus.
• Bonus bets may not be valid on certain games — see the promotions page for details.

6Gaming Rules

Each game has its own set of rules. Golden CityAll games on our platform are powered by certified RNG (Random Number Generator) technology, which guarantees fair outcomes. There is no way to manipulate game results.

In Sports Betting, if an event is cancelled, the bet will be refunded. In Live Casino, the dealer's decision is final. If a technical error affects the outcome of a game, Golden City reserves the right to void or reprocess the bet.

• If your internet connection drops during a game, the result will be saved on the server.
• Bets placed on Sports Betting before an odds change will remain valid at the original odds.
• Logging in from multiple devices simultaneously is discouraged.

7Prohibited Activities

The following activities Golden CityThis is strictly prohibited. Violations will result in permanent account closure and any remaining funds may be forfeited.

• Using bots or automated software to play games.
• Creating multiple accounts to claim bonus benefits.
• Unauthorized access to another member's account.
• Using the platform for money laundering or any illegal purpose.
• Attempting to exploit vulnerabilities in the game system.
• Harassing or insulting other players or staff.
• Operating an account using a false identity or fraudulent documents.

8Account Closure & Suspension

Golden City We reserve the right to temporarily or permanently suspend any account, without prior notice, for any reason. Such decisions are typically made on grounds of security, fraud prevention, or policy violations.

Members may also request to close their own account at any time. Any pending withdrawal at the time of closure will be processed and paid out after verification.

• To voluntarily close your account, please submit a request through support.
• Once the investigation into a suspended account is complete, the outcome will be communicated to the member.
• Accounts closed due to rule violations cannot be appealed for reinstatement.

9Responsible Gaming

Golden City We believe gaming is a form of entertainment — it should never be treated as a source of income. We actively promote responsible gaming and are committed to preventing addiction.

If you feel that gaming is having a negative impact on your life, please reach out to us. We offer a range of protective measures including deposit limits and self-exclusion.

• You can set daily or weekly deposit limits on your account.
• Self-Exclusion — Temporarily close your account for a set period of time.
• Reality Check — Set regular break reminders during your session.
• Parents and guardians are responsible for ensuring that minors under the age of 18 do not access or participate in gaming.

10Privacy & Security

Your Personal Information Golden CityYour data is stored and processed in accordance with our privacy policy. We use 256-bit SSL encryption to keep your information secure.

Use a strong password to keep your account secure and change it regularly. If any suspicious login activity is detected, contact support immediately.

• We do not sell your information to any third parties.
• Browsing data is used in accordance with our cookie policy.
• For more details, visit our Privacy Policy Read.

11Dispute Resolution

For any disputes or complaints, please contact our support team first. Golden City We aim to review all complaints within 72 hours.

If a matter cannot be resolved through support, it will be escalated to the management team. Our decision is final and binding for continued membership.

• To file a complaint, use the support chat or email.
• Have your transaction ID and screenshots ready when submitting a complaint.
• Complaints will be closed if abusive or offensive language is used.

12Changes to Terms

Golden City We reserve the right to modify these terms and conditions at any time. For significant changes, members will be notified in advance via in-app notification or email.

If you continue to use the platform after any changes, you will be considered to have accepted the updated terms. We recommend visiting this page regularly to stay informed.